Operational Account Manager Automotive (m/f/d)

• Acting as customer point of contact for all operational development and escalation topics across all products globally and are on top of a continuous improvement
• Processing and coordination of rate card management as well as price requests for projects, regular businesses and complex ad-hoc transports
• Central point of contact for country organizations in regards to processes related to shipment handling, operational requirements, invoicing regularities and escalations
• Supporting business implementation including respective team onboarding and training
• SOP review and adjustments; improvement actions in adapted customer processes and continuous training
• Regular alignment with internal operation teams, sales, product and other supporting functions
• Processing reports (ext./int.), monitoring and analyzing KPIs and overall operational performance including invoicing aspects and initiate optimization plans
• Regular customer performance review meetings together with commercial account management team
• Support of special customer specific requests and processes

• Successfully completed studies, ideally in the field of business administration, or completed training as a forwarding agent (m/f/d) or comparable qualification
• Experience in the operational processes of the various transport modes (especially air and sea) desirable
• High customer and solution orientation as well as a strong pro-active service mindset
• Strong analytical skills to understand complex context
• Fluent English skills, spoken and written
• Proficient knowledge of the MS Office package, PowerBi desirable
• Good communication skills, ability to work in an international team, organizational skills and a structured way of working
• Ability to travel

Diversity and equal opportunities are firmly anchored principles of our corporate philosophy. Applicants (m/f/d) with severe disabilities will be given preferential consideration if they are equally qualified.